Most of the people this product is ultimately for do not read English as a first language. That is a design constraint rather than a feature, and this page says where the product meets it and where it does not.
Language is asked for, never guessed
Every person record carries a preferred language and the product will not pick one. Everything the client is sent and everything they read in their portal follows it. Defaulting to English would mean somebody who told you otherwise being written to in a language they did not choose, with nothing in the record showing a decision had been made at all.
The languages the interface is in
Ten are supported by the interface. English and Spanish are written and checked by people throughout. The other eight are present to varying degrees, and where a piece of text has not been through a human it is marked as machine translated rather than passed off as checked.
That mark is the point. A person is entitled to know whether what they are reading was written by somebody or produced by a machine, especially when it concerns their immigration case.
Right-to-left
Laid out as right-to-left rather than mirrored by accident: text direction, alignment and the direction of arrows and chevrons all follow the language.
What is still English only
Some of it, and it is worth naming.
- The firm-facing side of the product is largely English. It is used by legal staff, and a firm whose team works in another language should tell us.
- Some legal reference material is only available in the language the publisher wrote it in, which for United States immigration law is English. We do not machine-translate a statute and present the result as the law.
- These public legal pages are English only for now. A legal document somebody cannot read is one they cannot consent to, so translating them is part of publishing them properly rather than something added afterwards – which is exactly why this page says so rather than quietly leaving it.
Documents
Where a document has to be translated for a filing, that is a certified translation done by a person. The product will not produce one from a machine: a certified translation is a sworn statement that a text says what it says, and machine output filed as one is a false statement to the government.
The product tracks a document that is out with a translator, so a firm can tell "with a translator" from "missing" and does not chase a client for something already in a vendor's queue.
Interpretation
The product does not interpret. It records which language somebody needs so the firm can arrange a human interpreter, and it can note on a meeting whether one was arranged.
Telling us
If the product is not working in your language, say so – through your legal team if you are a client, or at hello@aiylum.com. Which languages come next is decided by who is actually being served.
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*This page describes how the product is built and is written by the people who built it. It has not been reviewed by outside counsel.*