These terms are between aiylum and the firm using the service. They are not between aiylum and that firm's clients.
What we provide
Access to the software, kept running, kept current, and kept backed up. Support during working hours. Notice before anything changes that would alter how your firm works.
What you are responsible for
The practice of law. Everything in the product is an aid to what your attorneys decide; none of it is a substitute for the decision. You are responsible for what is filed, what a client is told, and whether a deadline was met.
You are responsible for who at your firm holds which role, and for removing access when somebody leaves. The product gives you the controls and records what each person did.
You are responsible for the lawfulness of the data you put in and for having a basis to process it.
Your data is yours
Your matters, your documents, your clients' records, your own templates and workflows. We do not claim any right in them, we do not use them to train models, and we will export them to you on request in a machine-readable form.
If you stop being a customer, you get your data. There is a window to take it, and after that it is deleted on the schedule in the privacy notice.
Our software is ours
The product, its code, its interfaces and the wording aiylum writes are ours. Where the product ships a template and you rewrite it, your version is yours. Where you leave ours in place, it stays ours.
Money
Subscription plus metered use, billed as the plan you are on says. Your clients' money never passes through our account and we take no percentage of it: payments a client makes to your firm settle to your firm, and aiylum charging your firm for software is a separate arrangement with a separate merchant.
Fees are exclusive of tax. Late payment can suspend access and does not delete data.
Availability
We aim for the service to be there when you need it and we publish what actually happened rather than a target. Planned work is notified in advance and scheduled outside working hours where we can.
Because immigration deadlines are unforgiving, the product is built so a firm is never dependent on us to *know* a date: deadlines are exportable and visible outside the product.
Ending it
You can leave at any time with notice, and take your data with you. We can end an account for non-payment, or for using the product to do something unlawful, and in either case we give notice and a window to export unless the law prevents it.
Limits
Nothing in these terms limits liability for anything that cannot be limited by law. Beyond that, our liability is capped at what you have paid us in the preceding twelve months, and neither party is liable for indirect or consequential loss.
This does not shift professional responsibility. Your duty to your client is yours and cannot be contracted to a software vendor.
Changes
We give notice before terms change. The version you accepted is recorded and this page states the current one.
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*This page describes the arrangement as the product is built to support it, written by the people who built it. It has not been reviewed by outside counsel and is not yet a signed agreement – ask us for the paper version.*